PENGARUH KUALITAS LAYANAN KESEHATAN TERHADAP KEPUASAN NARAPIDANA LANJUT USIA DI LEMBAGA PEMASYARAKATAN KELAS IIA BOJONEGORO

Abstract

This study aims to analyze the effect of health service quality on the satisfaction of elderly inmates at Class IIA Bojonegoro Correctional Institution. The background of this study is the condition of overcrowding at Class IIA Bojonegoro Correctional Institution, where the ideal capacity of 133 people is exceeded by 473 inmates, including 35 elderly inmates aged 60 years and above. This study uses a quantitative approach with a causal associative type and survey method. The population in this study is all elderly inmates at Class IIA Bojonegoro Correctional Institution as of March 2026, totaling 35 people, using a saturated sampling technique. Data were collected using a questionnaire based on the SERVQUAL dimensions (tangible, reliability, responsiveness, assurance, and empathy) for variable X and Kotler's satisfaction indicators for variable Y. Data analysis techniques include validity tests, reliability tests, descriptive statistical analysis, classical assumption tests (normality and linearity), and simple linear regression analysis using SPSS. The results showed that the quality of health services was in the Good category with an average score of 4.14, and the satisfaction level of elderly inmates was in the Satisfied category with an average score of 4.13. Simple linear regression analysis showed the regression equation Ŷ = -1.419 + 0.316X, with t-count value of 7.081 greater than t-table of 2.035 and significance value of 0.000 < 0.05. The coefficient of determination R² = 0.603 indicates that 60.3% of the variation in elderly inmate satisfaction is explained by health service quality. The conclusion is that health service quality has a positive and significant effect on the satisfaction of elderly inmates at Class IIA Bojonegoro Correctional Institution.