IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DALAM MENINGKATKAN KINERJA SUMBER DAYA MANUSIA DI MADRASAH ALIYAH NEGERI 1 DELI SERDANG
Abstract
This study aims to describe the implementation of Total Quality Management (TQM) in improving human resource performance at Madrasah Aliyah Negeri (MAN) 1 Deli Serdang. It focuses on the leadership role of the madrasah principal, the application of TQM concepts and principles in managing teachers and educational staff, and the factors that support and hinder its implementation. The study used a qualitative approach with a field research design. Data were collected through interviews, observations, and documentation, analyzed through data reduction, data display, and conclusion drawing, and validated through source, technique, and time triangulation. The findings show that the principal acts as a role model, motivator, supervisor, facilitator, and evaluator through routine evaluation meetings, academic supervision, open communication, and opportunities for competency development. The principles of continuous improvement, teamwork, involvement of all madrasah members, and quality orientation have become part of the work culture, although theoretical understanding of TQM is not yet evenly distributed. Supporting factors include the principal’s commitment, teamwork, effective communication, an evaluation culture, and competency development programs, while inhibiting factors include limited funding, administrative workload, a shortage of administrative staff, and uneven technological skills.
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