LAYANAN KONSULTASI ONLINE DI MADRASAH : INOVASI BIMBINGAN DAN KONSELING YANG MUDAH DI AKSES SISWA

Abstract

Guidance and counseling services in madrasahs are generally provided through face-to-face consultations in the counseling room. However, some students may feel uncomfortable approaching counselors and expressing their concerns directly. This study aims to describe the implementation of online consultation services as an alternative means of accessing guidance and counseling services for students. This research employed a descriptive qualitative approach, with data collected through observation, documentation, and a review of Google Form responses. The findings indicate that online consultation services provide an alternative channel for students to express their consultation needs, including university and major choices, friendships, self-potential development, and issues outside school. However, their use remains limited because face-to-face consultations continue to be available, and some students occasionally forget to access the service link. Therefore, online consultation services can support and broaden students' access to guidance and counseling services, rather than replace face-to-face consultations.