PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN TRANSFORMASI DIGITAL TERHADAP KUALITAS PELAYANAN PUBLIK PADA PEMERINTAH DESA SATRIAJAYA
Abstract
BINTANG MULIADY NUGRAHA (2892250025) The Influence of Human Resource Competence and Digital Transformation on the Quality of Public Services in the Satriajaya Village Government. Thesis. Bekasi : Panca Sakti University Bekasi. 2026.This research is specifically projected to determine the influence of human resource competence and digital transformation on the quality of public services in the Satriajaya Village Government Through quantitative research, data analysis was carried out using multiple linear regression tests involving 79 respondents as a research sample.The subject of this study is the community that has received public services in the Satriajaya Village Government, while the locus is the Satriajaya Village Government Office. The results of the study showed that human resource competence had a positive and significant effect on the quality of public services with a t-value of 6.260 > t table 1.99125 and a significance of 0.000. Digital transformation has a positive and significant effect on the quality of public services with a t-value of 3.870 > a table of 1.99125 and a significance of 0.000.Simultaneously, human resource competence and digital transformation have a significant effect on the quality of public services with a p value of 0.000 < 0.05. With the contribution of the R2 determination coefficient value of 80.2%, while the remaining 19.8% is explained by other variables outside this research model. The conclusion of this study emphasizes that the modernization of public services has been proven to be able to optimize the quality of services to the community.
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