MANAJEMEN MUTU TERPADU DALAM KONTEKS REGULASI DAN STANDAR INTERNASIONAL: ANALISIS DAN IMPLIKASI
Abstract
This study aims to analyze the implementation of Total Quality Management (TQM) in the context of international regulations and standards and its implications for organizational performance. The study employs a qualitative approach using a library research method through a systematic review of reputable scientific literature. The findings indicate that TQM has a direct effect on organizational performance and an indirect effect mediated by risk-based thinking, which enhances the organization’s ability to manage risks and uncertainties. In addition, contextual factors such as organizational readiness, institutional pressure, and sector characteristics act as moderating variables influencing the strength of these relationships. The integration of TQM with international standards such as ISO 9001 strengthens organizational legitimacy, consistency, and global competitiveness. This study proposes an integrative conceptual model explaining the multidimensional relationship between TQM, international regulations, and organizational performance. The findings contribute theoretically and provide practical implications for developing more adaptive and effective quality management systems.
References
Buku :
Oakland, J. S. (2019). Total quality management and operational excellence: Text with cases (5th ed.). Routledge.
Scott, W. R. (2014). Institutions and organizations: Ideas, interests, and identities (4th ed.). Sage Publications.
Jurnal :
Al-Dhaafri, H. S., & Alosani, M. S. (2021). Impact of total quality management on organizational performance. Total Quality Management & Business Excellence, 32(11–12), 1297–1317.
Antony, J., Sony, M., McDermott, O., Jayaraman, R., & Flynn, D. (2021). An exploration of organizational readiness factors for Lean Six Sigma implementation. The TQM Journal, 33(5), 1139–1162.
Boiral, O., & Henri, J. F. (2019). Is sustainability performance comparable? A study of GRI reports of mining organizations. Business & Society, 58(2), 403–438.
Braun, V., & Clarke, V. (2021). Thematic analysis: A practical guide. Qualitative Research in Psychology, 18(3), 328–352.
Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285–296.
Fonseca, L., & Domingues, J. P. (2019). ISO 9001:2015 edition—Management, quality and value. International Journal for Quality Research, 13(1), 1–18.
Heras-Saizarbitoria, I., Boiral, O., & Arana, G. (2020). ISO 9001 and performance: A systematic review. International Journal of Quality & Reliability Management, 37(1), 159–182.
Nguyen, H. T., Iqbal, A., & Khan, M. A. S. (2020). Quality management systems in higher education: A systematic review. Quality Assurance in Education, 28(4), 219–237.
Oliveira, O. J., Abreu, M. C. S., & Santos, G. (2022). Integrated management systems: A systematic literature review. Journal of Cleaner Production, 345, 131145.
Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know? International Business Review, 29(1), 101717.
Psomas, E., Antony, J., & Bouranta, N. (2022). The effectiveness of total quality management practices in manufacturing and service organizations: A comparative study. Total Quality Management & Business Excellence, 33(5–6), 567–585.
Santos, G., Bravi, L., & Murmura, F. (2021). Total quality management in the education sector: A systematic literature review. Quality Assurance in Education, 29(2), 123–140.
Sfreddo, L. S., Vieira, G. B. B., Vidor, G., & Santos, C. H. S. (2020). Integrated management systems and performance: A systematic review. Journal of Cleaner Production, 252, 119130.
Sony, M., Antony, J., & McDermott, O. (2020). The impact of Industry 4.0 on quality management. The TQM Journal, 32(4), 779–807.
Tarí, J. J., & Sabater, V. (2020). Quality management and organizational performance: Does quality management matter? Total Quality Management & Business Excellence, 31(3–4), 264–282.
Zeng, S. X., Tian, P., & Tam, C. M. (2021). Overcoming barriers to sustainable implementation of quality management practices. International Journal of Production Economics, 235, 108120.
Buku :
Oakland, J. S. (2019). Total quality management and operational excellence: Text with cases (5th ed.). Routledge.
Scott, W. R. (2014). Institutions and organizations: Ideas, interests, and identities (4th ed.). Sage Publications.
Jurnal :
Al-Dhaafri, H. S., & Alosani, M. S. (2021). Impact of total quality management on organizational performance. Total Quality Management & Business Excellence, 32(11–12), 1297–1317.
Antony, J., Sony, M., McDermott, O., Jayaraman, R., & Flynn, D. (2021). An exploration of organizational readiness factors for Lean Six Sigma implementation. The TQM Journal, 33(5), 1139–1162.
Boiral, O., & Henri, J. F. (2019). Is sustainability performance comparable? A study of GRI reports of mining organizations. Business & Society, 58(2), 403–438.
Braun, V., & Clarke, V. (2021). Thematic analysis: A practical guide. Qualitative Research in Psychology, 18(3), 328–352.
Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285–296.
Fonseca, L., & Domingues, J. P. (2019). ISO 9001:2015 edition—Management, quality and value. International Journal for Quality Research, 13(1), 1–18.
Heras-Saizarbitoria, I., Boiral, O., & Arana, G. (2020). ISO 9001 and performance: A systematic review. International Journal of Quality & Reliability Management, 37(1), 159–182.
Nguyen, H. T., Iqbal, A., & Khan, M. A. S. (2020). Quality management systems in higher education: A systematic review. Quality Assurance in Education, 28(4), 219–237.
Oliveira, O. J., Abreu, M. C. S., & Santos, G. (2022). Integrated management systems: A systematic literature review. Journal of Cleaner Production, 345, 131145.
Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know? International Business Review, 29(1), 101717.
Psomas, E., Antony, J., & Bouranta, N. (2022). The effectiveness of total quality management practices in manufacturing and service organizations: A comparative study. Total Quality Management & Business Excellence, 33(5–6), 567–585.
Santos, G., Bravi, L., & Murmura, F. (2021). Total quality management in the education sector: A systematic literature review. Quality Assurance in Education, 29(2), 123–140.
Sfreddo, L. S., Vieira, G. B. B., Vidor, G., & Santos, C. H. S. (2020). Integrated management systems and performance: A systematic review. Journal of Cleaner Production, 252, 119130.
Sony, M., Antony, J., & McDermott, O. (2020). The impact of Industry 4.0 on quality management. The TQM Journal, 32(4), 779–807.
Tarí, J. J., & Sabater, V. (2020). Quality management and organizational performance: Does quality management matter? Total Quality Management & Business Excellence, 31(3–4), 264–282.
Zeng, S. X., Tian, P., & Tam, C. M. (2021). Overcoming barriers to sustainable implementation of quality management practices. International Journal of Production Economics, 235, 108120.
